Shipping Policy

📑 Shipping Policy

Last updated: 08 September 2025

At MelbaTrends, we aim to deliver your orders quickly and securely. This Shipping Policy explains how we handle processing, delivery times, and shipping charges.

✅ 1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Orders placed after working hours will be processed the following business day.
  • Once your order is confirmed, you will receive an email with your order details.

✅ 2. Delivery Timeframes

  • Standard Delivery: 3–7 business days (depending on your location).
  • Express Delivery (if available): 1–3 business days.
  • Delivery times may vary due to factors outside our control such as courier delays, customs clearance, or public holidays.

✅ 3. Shipping Charges

  • Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
  • From time to time, we may offer Free Shipping promotions—these will be clearly displayed on our website.

✅ 4. Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.
  • You can use this tracking number to follow your order’s journey on the courier’s website.

✅ 5. Wrong or Incomplete Address

  • Customers are responsible for providing the correct delivery details.
  • If a package is returned due to an incorrect or incomplete address, re-shipping charges may apply.

✅ 6. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
  • If your order is lost in transit, we will work with the courier to investigate and resolve the issue.

✅ 7. International Shipping (if applicable)

  • Some products may be available for international delivery.
  • International shipping costs, duties, and taxes will be shown at checkout (or may be the responsibility of the customer depending on the courier’s policy).

✅ 8. Contact Us

For questions about this Shipping Policy, please contact our support team:

📧 support@melbatrends.com
📞 +44 7886673420

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